Effective date: 23 August 2025
These Terms of Service ("Terms") govern your access to and use of ChartMoon.com and any related mobile sites, applications, APIs, widgets, tools, products and services (collectively, the "Platform" or "Services"). The Platform is provided by ChartMoon ("ChartMoon", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
We may amend these Terms at any time. Changes are effective when posted on the Platform or otherwise communicated to you. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
You may not access or use the Services from or on behalf of any jurisdiction where crypto derivatives are prohibited or where ChartMoon does not provide services (collectively, Restricted Jurisdictions), or if you appear on any sanctions or watchlist maintained by, without limitation, the UN, EU, OFAC (U.S.), UK HMT, or other competent authority (Prohibited Parties). We may publish and update a non‑exhaustive list of Restricted Jurisdictions and may block or terminate access at our discretion.
You must not use VPNs, proxies, or other techniques to circumvent geo‑blocking, KYC/KYB, or eligibility rules. Breach may result in immediate suspension or termination, position liquidation, and reporting to authorities.
Perps are cash‑ or crypto‑settled derivatives that track an index price for an underlying asset (e.g., BTC, ETH). You acknowledge that execution may occur via ChartMoon systems and/or integrated third‑party venues or protocols.
Perps may include periodic funding payments exchanged between longs and shorts based on a funding rate. Funding calculations, intervals, and reference rates may change. Funding can be positive or negative and will debit/credit your account accordingly.
We may charge trading fees, funding, borrowing costs, price‑impact or execution‑related fees, and network/withdrawal fees. Fees are disclosed on the Platform and are subject to change. All fees are final and non‑refundable unless required by law.
Depending on the product, the Platform may support self‑custodial wallets or custodial balances with authorized providers. You are solely responsible for securing your wallet(s), private keys, and recovery phrases. On‑chain transactions are irreversible once broadcast. Network fees are variable and beyond our control.
Custody Character & Insurance: Any custodial services (if offered) are not bank accounts, are not insured by any government agency, and do not accrue interest unless explicitly stated. Custody may be held on an omnibus basis with internal ledgering. Title and rights are subject to the applicable custodian's terms and Applicable Law.
Transfers & Addresses: You are responsible for selecting the correct network, address, memos/tags, and parameters. Funds sent to an unsupported network or incorrect address may be irrecoverable. Recovery efforts, if attempted, are on a best‑efforts basis and may incur administrative fees.
Source of Funds: Deposits must originate from accounts or wallets registered to and controlled by you. Third‑party deposits may be rejected, returned, or held pending review. We may require evidence of beneficial ownership.
The Services may integrate or link to third‑party protocols, exchanges, wallets, on‑chain programs, or websites. We do not control and are not responsible for third‑party services or their terms, privacy practices, or performance. Your use of third‑party services is at your own risk and subject to their terms.
Decentralized Protocol Interfaces (if applicable): Where the Platform provides a user interface that facilitates interaction with decentralized, permissionless protocols (for example, perpetual swap protocols or other smart‑contract systems): (i) ChartMoon does not own, control, operate, or guarantee such protocols; (ii) any transactions are executed by independent validators/miners/sequencers and not by ChartMoon; (iii) the Platform is not the exclusive means of accessing such protocols; (iv) protocol behavior, security, or availability may change via governance, upgrades, forks, or failures outside our control; and (v) protocol, network, bridge, or oracle fees and rules apply and are your responsibility.
Non‑custodial Wallets: When connecting a self‑custody wallet, you acknowledge we do not have custody or control of your private keys and cannot retrieve or reverse transactions. Review your wallet provider's terms for rights and responsibilities. By connecting a wallet, you agree to these Terms.
You agree not to:
We may investigate and take action (including suspension, termination, trade reversals/adjustments to the extent permitted by law, reporting to authorities, and legal action).
Digital assets and derivatives involve significant risk including market, liquidity, execution, technology, custodial, regulatory, and operational risks. Protocol bugs, forks, network congestion, oracle failures, and cyberattacks can cause loss. Past performance does not guarantee future results. You are solely responsible for evaluating your risk tolerance and seeking independent advice.
You are solely responsible for determining and paying any taxes arising from your activities. We do not provide tax reports or advice unless expressly stated.
The Platform and its content, software, and trademarks are owned by ChartMoon or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non‑exclusive, non‑transferable license to use the Services for personal, lawful purposes. You may not copy, modify, distribute, or create derivative works from the Services except as permitted by law or with our written consent.
We may offer experimental or beta features, including testnet environments. Such features are provided "as is" with no warranties and may be modified or withdrawn at any time. Testnet balances have no monetary value.
Our collection and use of personal data are described in our Privacy Policy available on the Platform. By using the Services, you consent to our data practices consistent with applicable law.
We strive for high availability but do not guarantee uninterrupted or error‑free operation. The Services may be unavailable due to maintenance, upgrades, outages, network issues, or force majeure events. We may suspend or restrict features at any time.
You consent to receive electronic communications from us (including emails, in‑app notices, push notifications, banners, website status pages, and posts on our official channels) regarding your account and the Services. Notices are deemed delivered when sent to the contact details you provide, or when posted publicly on our official communication channels (e.g., status page, help center, or verified social media/community channels), to the extent permitted by law. You must keep your contact details up to date; we may restrict access if messages repeatedly bounce or delivery fails.
Service notices, policy updates, and risk alerts delivered electronically constitute legal notice to the maximum extent permitted by law.
If you purchase paid features (e.g., subscriptions, data packs, premium tools), access may be provided immediately upon purchase. By proceeding, you expressly request immediate performance and waive any statutory right of withdrawal to the extent permitted by applicable law. All purchases are final and non‑refundable unless required by law or where a defect cannot be remedied.
To the maximum extent permitted by law, the Services (including market data, indexes, software, and content) are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, quiet enjoyment, non‑infringement, accuracy, or availability. We do not warrant that prices, feeds, or calculations are correct, timely, uninterrupted, or secure.
No Fiduciary Duties: Nothing in the Services or these Terms creates any fiduciary or advisory duty owed by ChartMoon to you. To the fullest extent permitted by law, you disclaim and waive any such duties that may exist at law or in equity. The only duties owed are those expressly set out in these Terms.
To the maximum extent permitted by law:
You agree to indemnify, defend, and hold harmless ChartMoon, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your breach of these Terms, or your violation of law or third‑party rights.
We may, with or without notice, suspend, restrict, or terminate your access to all or part of the Services, including canceling open orders or liquidating positions where permitted, for any reason including suspected breach, risk, fraud, sanctions, or legal requirements. You may stop using the Services at any time. Certain provisions survive termination.
We will not be liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, war, labor disputes, government action, sanctions, cyber incidents, communications or power failures, or market disruptions.
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time.
If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. These Terms constitute the entire agreement between you and ChartMoon regarding the Services and supersede prior understandings.
Unless prohibited by Applicable Law, these Terms and any dispute or claim (contractual or non‑contractual) arising out of or relating to them or the Services are governed by the laws of the jurisdiction in which ChartMoon is incorporated or primarily operates (the Governing Jurisdiction), without regard to its conflict‑of‑laws rules. You submit to the exclusive jurisdiction of the competent courts located in the Governing Jurisdiction, except where arbitration is required or permitted under Section 33. This is without prejudice to any mandatory consumer rights under Applicable Law.
If you have a complaint, please contact us first so we can try to resolve it quickly. See Section 27 for contact details. Nothing in this Section limits your rights under applicable law.
We may monitor activity for compliance, risk, and market integrity. We may request information, require attestations, or take action (including trade adjustments where permitted) if we detect errors, manipulation, abuse, or violations.
Use of any API is subject to posted documentation, rate limits, and security requirements. You must keep credentials secure and are responsible for all activity under your keys. We may modify or revoke API access at any time.
These Terms are provided in English. Translations may be provided for convenience; in case of conflict, the English version prevails.
If you access the Services via an app marketplace (e.g., Apple App Store or Google Play), the marketplace terms also apply. The marketplace providers are third‑party beneficiaries of these Terms and may enforce them. You must comply with applicable storefront rules, including subscription management and refunds handled by those platforms when required.
Marketing Opt‑Out: We may send you service and marketing emails. You can opt out of non‑essential marketing at any time via unsubscribe links or by writing to [email protected]. Service communications are mandatory for account operation.
You are responsible for acquiring and maintaining the devices, software, and data connections necessary to use the Services. Carrier and data charges may apply and are your responsibility.
To the extent permitted by Applicable Law, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by a reputable arbitral institution selected by ChartMoon (e.g., ICC, SIAC, LCIA, HKIAC) under its rules in force at the time of the filing. The seat/place of arbitration and the language shall be designated by ChartMoon. Class, collective, or representative actions or arbitrations are not permitted. If arbitration is not permitted by law for a particular claim, such claim shall be brought exclusively in the courts specified in Section 25.
Small‑Claims Carve‑Out: Either party may seek relief for an individual claim in a small‑claims court of competent jurisdiction (where such option exists) instead of arbitration.
Records & Pre‑Arbitration Resolution: You must first submit the dispute to [email protected] with a detailed description and supporting evidence. If unresolved after 30 days, either party may commence arbitration (subject to the time limits in Section 38).
Each natural person may maintain one trading account unless we otherwise consent in writing. Multi‑accounting, credential sharing, and impersonation are prohibited. You may request account deletion; we will process subject to compliance holds, investigations, and Applicable Law. We may retain records for the period required by law and as necessary for legitimate business purposes (e.g., fraud prevention, tax, AML).
We may apply compliance reviews, risk checks, batching, and network fee estimations to withdrawals. Processing times vary and are not guaranteed. If fees or network conditions change after submission, delays or re‑submissions may occur. Mis‑sent funds (wrong network/address/memo) are your responsibility; recovery is not guaranteed and, if attempted, may incur administrative fees.
Minimums/Thresholds & Fees: We may set minimum withdrawal amounts or apply reasonable processing fees for withdrawals that: (i) do not meet minimum thresholds disclosed on the Platform, (ii) are requested without reasonable platform usage (e.g., deposit not used for trading), or (iii) require manual recovery or exceptional handling. Any such fees or thresholds will be disclosed prior to confirmation where practicable and will comply with Applicable Law.
Set‑off: Where permitted by law, we may set off amounts you owe (including negative balances, clawbacks, chargebacks, or fees) against balances or future credits.
If you enable biometric or device‑level authentication (e.g., FaceID/TouchID/Android Biometrics), you consent to its use by the device OS. ChartMoon does not collect your biometric templates and is not responsible for unauthorized access resulting from device settings or shared devices.
We may restrict access from rooted/jailbroken devices, emulators, outdated OS versions, or environments that present elevated risk. You must maintain reasonable security on your devices and accounts.
Platform statements, position records, and execution reports are conclusive unless you notify us of an error within 3 calendar days of availability. Fee or account charge disputes must be raised within 30 days. After these windows, records are deemed accepted to the fullest extent permitted by law.
To the maximum extent permitted by law, you release ChartMoon and its affiliates from any claims and liabilities arising out of or related to third‑party services, network events, forks, airdrops, token swaps, unsupported assets, or circumstances beyond our reasonable control.
Market makers, including those affiliated with ChartMoon, may provide liquidity and may receive preferential fee tiers or risk parameters. We implement controls designed to manage conflicts and market integrity; however, you acknowledge and accept such arrangements.
You are fully responsible for paying all amounts owed to us and our processors. You must not initiate chargebacks or payment reversals without legitimate cause. If a chargeback or reversal occurs, you agree to reimburse us for the principal, associated processor/bank fees, investigation costs, and an administration fee that may be published on the Platform (or, if not published, a reasonable amount reflecting our costs). We may place your account on hold, suspend services, or offset amounts against balances until resolved. We may use third‑party providers to process payments and you agree to be bound by their posted terms to the extent they do not conflict with these Terms.
Promotions, referral rewards, fee rebates, or trading credits are subject to specific terms posted with each offer (e.g., eligibility, volume requirements, expiry, withdrawal conditions). Abuse (including multi‑accounting, self‑referrals, wash trading, or bonus farming) may result in forfeiture of promotional value, reversal of associated benefits, and account restriction or termination.
Affiliates must comply with posted program terms, marketing guidelines, and KYC/AML. Self‑referrals and artificial traffic are prohibited. Commissions are calculated per the then‑current plan and may be adjusted prospectively. We may terminate or suspend participation for breach or risk concerns and withhold unpaid amounts associated with abuse.
We may impose or modify position limits, leverage caps, notional exposure limits, order size limits, and PnL caps per instrument, user, or group, with or without notice, to maintain platform integrity and manage risk. Attempts to circumvent limits (including via multiple accounts or affiliates) are prohibited and may result in trade cancellation, liquidation, or account action.
We do not extend credit. Access to leverage is conditional on margin; we may decline orders if margin is insufficient. Where conversions are displayed or performed (e.g., collateral conversions or multi‑currency displays), rates may include spreads and rounding; we do not guarantee the availability of any conversion rate and are not liable for FX volatility.
You must be 18+ (or legal majority where you reside). If we discover you misrepresented your age or eligibility, we may immediately suspend or terminate access, reverse promotions, and, where permitted by law, void trades entered during the period of ineligibility to restore the status quo ante. Remaining balances (net of legitimate fees or losses) may be returned subject to compliance checks and Applicable Law.
Employees, contractors, and certain service providers (and, where notified, their immediate family/household members) may be restricted from trading or may be subject to pre‑clearance, blackout windows, or position limits. Violations may result in disciplinary action, trade reversals to the extent permitted by law, and termination of access.
Accounts, credentials, balances, rights, or claims are personal and non‑transferable. You may not sell, assign, pledge, broker, or otherwise transfer your account or any associated rights. You may not reproduce, republish, or redistribute Service content except as expressly permitted by these Terms or a written license.
Market makers, including those affiliated with ChartMoon, may provide liquidity and may receive preferential fee tiers or risk parameters. We implement controls designed to manage conflicts and market integrity; however, you acknowledge and accept such arrangements.
Where the Platform offers product variations (e.g., cross/isolated margin, different collateral types, or portfolio margin), specific parameters, risk models, and eligibility criteria may be published on the Platform and are incorporated by reference. We may update these parameters at any time.
Acknowledgement: By using the Services, you confirm that you have read, understood, and agree to these Terms, including the high‑risk disclosures and your obligations regarding lawfulness of use and compliance.